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Aug 29

Workshop on “Customer and Community Engagement in a Digital World” with IBM

Event Details

Managing all customer touch points to maximize effectiveness and efficiency, align to overall customer driven strategy and increase customer intimacy and loyalty can be a reason for winning or losing in today’s world.

In this workshop you will work on:

  • Understanding the purpose of Customer Engagement
  • Learning from Customer Engagement Case Studies
  • Creating Personas and Customer Journeys
  • Thinking of needed capabilities for your Customer Journey
  • Discussing the impact for your Social Start Up

For prices check here

The When

Date:
August 29, 2014
Time:
8:30 am

The Where

Impact Hub Vienna
Lindengasse 56
Vienna, 1070 Austria

The Who

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